1. Introduction & Agreement to Terms
Welcome to Tohfa (the "Platform", "we", "us", or "our"). By browsing, accessing, registering, or purchasing products on Tohfa, you ("Buyer", "User", "Patron") agree to be bound by these Terms and Conditions and our Privacy Policy.
Tohfa operates an artisanal marketplace connecting independent Indian craftspeople, studios, and heritage master artisans with conscious patrons.
2. Authentic Handcrafted Goods & Natural Variations
Every product listed on Tohfa is handmade by individual artisans rather than mass-produced in automated factories. You acknowledge and appreciate that:
- Subtle variations in glaze color, hand-embroidery alignment, wood grain, clay texture, or mineral dyes are hallmarks of authentic Indian handcrafting and do not constitute defects.
- Photographs are representative of artisan works; exact natural textures may differ slightly between batches.
3. Customisation & Bespoke Orders
Many Tohfa artisans accept personalized engravings, tailored color palettes, or custom dimension orders:
- Accuracy: Buyers are solely responsible for ensuring names, dates, text spellings, and uploaded reference images are accurate prior to order submission.
- Non-cancellable once crafted: Because bespoke items are made uniquely to your specifications, customized orders cannot be cancelled or returned once the artisan begins the crafting cycle.
4. Pricing, Payments & Taxes
All prices displayed on Tohfa are in Indian National Rupees (₹) and are inclusive of applicable GST unless explicitly stated otherwise.
- Payments are processed securely via RBI-compliant gateway partners (including Razorpay, UPI, Net Banking, and Debit/Credit Cards).
- Tohfa does not store sensitive card PINs or CVV numbers on its servers.
5. Shipping, Logistics & Delivery
Orders are fulfilled via verified courier partners across all serviceable pincodes in India:
- Dispatch Times: Ready items dispatch within 2–4 business days. Custom crafted creations follow the maker's turnaround timeline (typically 7–12 business days).
- Delivery Tracking: Live dispatch and tracking updates are provided via email, SMS, and your Profile Orders tab.
6. Returns, Defect Claims & Refund Policy
We stand behind the integrity of our artisan community:
- Damaged / Incorrect Goods: If your parcel arrives damaged in transit or differs fundamentally from your order, notify our concierge within 48 hours of delivery with photographic proof for an immediate replacement or full refund.
- Refund Processing: Approved refunds are credited back to your original source payment method within 5–7 banking days.
1. Merchant Onboarding & Authenticity Standard
Artisans, studios, and GI craft collectives selling on Tohfa ("Seller", "Maker", "Artisan") agree to adhere to authentic Indian craftsmanship standards.
- No factory mass-produced plastic replicas or unauthorized copyrighted counterfeit items may be listed.
- Sellers represent and warrant that products listed are handmade, hand-finished, or ethically sourced.
2. Listing & Commission Structure
Joining Tohfa has zero upfront listing fee. Tohfa retains a nominal agreed marketplace commission on successfully completed and delivered orders to support logistics, payment gateways, and patron marketing.
3. Payouts & Settlement Schedule
Artisan earnings are settled via automated bank transfer (NEFT/IMPS) 7 calendar days after order delivery confirmation, allowing for standard patron inspection and satisfaction.
4. Packaging & Fulfillment Standards
Sellers agree to package items securely in eco-friendly packaging materials conforming to Tohfa presentation guidelines, ensuring delicate ceramics, textiles, and brassware arrive safely.