Returns & Refund Policy

Ready-to-ship, non-customized handcrafted goods (such as standard scented candles, pottery decor, hair accessories, and non-personalized jewellery) are eligible for return or free replacement within 7 days of delivery if:

• The product arrives damaged, broken, or defective.
• The product received is incorrect or differs substantially from the listing images.
• The product is in its original unused condition with artisanal packaging intact.

Because customized and personalized creations are made specifically to your bespoke specifications (e.g. custom painted portraits, engraved names, bespoke dimensions), they are non-returnable for change of mind.

However, if a custom item arrives damaged, flawed, or differs from the agreed customization proof approved during chat, we will coordinate with the creator to provide a free remake or full refund.

If your package arrives visibly damaged:

1. Take 2–3 clear photos or a short video showing the outer package and damaged item.
2. Email us at tohfa126@gmail.com within 48 hours of delivery with your Order ID.
3. Our support team will verify the claim and initiate a replacement or refund immediately.

Approved refunds are processed to your original payment method (UPI, Debit/Credit Card, Net Banking) via Razorpay within 24–48 hours of verification. Funds typically reflect in your account within 5–7 banking business days depending on your bank.