Tohfa Frequently Asked Questions

Question 1

What is Tohfa and how does it work?

Accepted Answer

Tohfa is India's curated marketplace for authentic handcrafted gifts and artisanal treasures. You discover verified master artisans, explore unique handcrafted creations, request bespoke customizations, and have them packaged and delivered securely to your doorstep.

Question 2

What are the shipping charges across India?

Accepted Answer

We offer standard flat-rate shipping of ₹89 across all serviceable pincodes in India. Orders above ₹999 qualify for complimentary free shipping.

Question 3

How long does delivery take for handcrafted items?

Accepted Answer

Standard ready-stock items typically arrive within 4–7 business days. Handcrafted and customized items require time for the artisan to make your piece with care; their turnaround is displayed on the product page and generally takes 7–12 business days.

Question 4

How can I track my order status?

Accepted Answer

Once your order is confirmed, you can track live dispatch and logistics updates by heading to your Profile > Orders page, or by clicking the tracking link sent to your registered email and SMS.

Question 5

What payment methods are accepted on Tohfa?

Accepted Answer

We accept all major secure payment methods via Razorpay, including UPI (GPay, PhonePe, Paytm), Credit/Debit Cards (Visa, Mastercard, RuPay), and Net Banking.

Question 6

Can I personalize or customize my gift?

Accepted Answer

Yes! Personalization is at the heart of Tohfa. Products with the "Customisable" badge allow you to specify names, initials, color palettes, custom dates, or even upload reference images and notes for the maker during checkout.

Question 7

What is the "Open Customization" quote system?

Accepted Answer

For one-of-a-kind bespoke commissions, you can submit an open request with your design requirements. The maker will review your brief and send you a transparent quote and turnaround estimate for your approval before work begins.

Question 8

Do you offer premium gift packaging and handwritten notes?

Accepted Answer

Yes. Every Tohfa package includes the option for eco-friendly, artisanal gift wrapping and a complimentary handwritten wax-sealed message card.

Question 9

What is Tohfa's Return & Refund policy?

Accepted Answer

If your item arrives damaged, defective, or incorrect, you can request a replacement or full refund within 48 hours of delivery through our online resolution center. Because customized products are created specifically for you, non-defective returns are not accepted once crafted.

Question 10

How do refunds get processed?

Accepted Answer

Approved refunds are automatically credited back to your original payment method (UPI, Card, or Bank) within 5–7 business days.

Question 11

Can I cancel an order after placing it?

Accepted Answer

Orders for ready items can be cancelled within 12 hours of placement before the artisan packs the parcel. For bespoke custom orders, cancellation is permitted before the artisan begins custom crafting.

Question 12

Are the products genuinely handmade by Indian artisans?

Accepted Answer

Absolutely. Every artisan on Tohfa undergoes a careful verification process to validate their craftsmanship heritage, ethical practices, and material authenticity. No mass-produced plastic factory replicas are permitted.

Question 13

How do I care for my handmade products?

Accepted Answer

Specific care guidelines (such as cleaning instructions for brass, hand-wash rules for handloom textiles, or resin care) are detailed on each product page and enclosed in your parcel packaging.

Question 14

How do I apply to sell on Tohfa?

Accepted Answer

Independent creators, studios, and heritage craft collectives can apply directly by visiting the "Sell on Tohfa" page. Our curation team reviews your portfolio within 48 hours.

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